Delivery & Shipping

1. DELIVERY POLICY

Oro-lino.com can only send orders to street address in Malaysia and Singapore. We do not deliver to P.O. Box address.

At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products.

If you are not at home to receive your purchased order, please log in to your account or the carrier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after a few attempts, or you do not pick up your order at our dispatch center as stated by the carrier, the order may be disposed after the stipulated time given. Therefore, we will not refund you any amount that you had spent on your order.

We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.

We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.

We strive to deliver your purchased products in the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated carrier, Monday – Friday, excluding weekends and public holidays.

2. SHIPPING CHARGES

Malaysia

Oro-lino.com charges a standard shipping & handling fee of RM10.00 (West Malaysia) and RM20.00 (East Malaysia) with every transaction. * subject to change by the management.

STRICTLY NO REFUNDS for any shipping & handling charges.

There may be promotional offerings for free delivery from time to time so please check in often. 

       FREE Shipping On Orders Above RM150 [WM] | RM250 [EM]

• Free shipping is applied automatically during checkout for all qualifying orders.
• To receive free shipping, just place an order with merchandise worth over RM120 (West Malaysia) or RM150 (East Malaysia) to qualify for free shipping.
• Applicable for orders at oro-lino.com for deliveries within Malaysia.
• Standard shipping.
• Not applicable for shipping changes including intercepts, change of address, and to free trade zone which may be subject to additional fee per shipment.
• The offer is not transferable or redeemable for cash or credit towards any purchase and will expire at the discretion of oro-lino.com

Singapore

All transactions are transacted in the local currency of Ringgit Malaysia.

Oro-lino.com charges a standard shipping & handling fee of RM65.00 with every transaction for delivery to Singapore. *subject to change by the management.

Free shipping on orders above RM450 to Singapore addresses. *Promotional offer subject to change by the management.

Orders shipping to Singapore might incur duties and taxes. Please consult your local customs office for more details about your country’s duties and taxes. Customer is responsible for arrangement on custom clearance, import taxes or any other additional charges incurred.

Oro-lino.com is not responsible for any import taxes, duties, brokerages fees or any other fees which may be incurred on your international order shipment for clearance into the country.

STRICTLY NO REFUNDS for any shipping & handling charges.

The forex currency rate is calculated by the payment gateway.

       FREE Shipping On Orders Above RM450

• Free shipping is applied automatically during checkout for all qualifying orders.
• To receive free shipping, just place an order with merchandise worth over RM450 to qualify for free shipping.
• Applicable for orders at Oro-lino.com for deliveries within Singapore.
• Standard shipping.
• Not applicable for shipping changes including intercepts, change of address, and to free trade zones which may be subject to additional fee per shipment.
• The offer is not transferable or redeemable for cash or credit towards any purchase and will expire at the discretion of Oro-lino.com
• Customers will be liable for all duties, customs, taxes, etc on import.
• ORO LINO reserved the rights to change the promo from time to time.

3. DELIVERY LEAD TIME

Malaysia

Confirmed orders will be shipped out from our warehouse within 1-3 business day(s) if they are placed before 12 noon, Monday – Friday, excluding public holidays.

Orders placed on Friday after 12 noon and over the weekend will be processed on the following Monday, excluding public holidays.

Delivery lead times are as follows:

• Peninsula Malaysia: 3 – 5 working days for your order to arrive.
• Sabah / Sarawak: 5 – 7 working days for your order to arrive.

Delivery to rural or remote areas may take an additional 2 – 3 working day.

 *For smooth delivery, please place your order 2 weeks in advance to avoid unforeseen delays during festive periods such as Hari Raya, Chinese New Year, Deepavali, etc. 

SALE / PROMOTIONAL PERIODS

During peak sale / promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders.

• Peninsula Malaysia: Additional 3-5 working days for your order to arrive.
• Sabah / Sarawak: Additional 3-7 working days for your order to arrive.

Singapore

Confirmed orders will be shipped out from our warehouse within 1-3 business day(s) if they are placed before 12 noon, Monday – Friday, excluding public holidays.

Orders placed on Friday after 12 noon and over the weekend will be processed on the following Monday (excluding public holidays).

Delivery lead times are within 5 – 7 working days for your order to arrive (does not include custom clearance).

Oro-lino.com is not responsible for unforeseen delays due to uncontrollable events or courier errors or delay in customs clearance.

SALE / PROMOTIONAL PERIODS

During peak sale / promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders.

*For smooth delivery, please place your order 2 weeks in advance to avoid unforeseen delays during festive periods such as Hari Raya, Chinese New Year, Deepavali, etc.

HOW TO TRACK YOUR ORDER

Please locate your tracking number from the delivery confirmation email or by logging into your user account. Alternatively, you can visit the carrier website and enter your tracking number in the tracking widget to see the status of your order delivery. Please allow a few hours after you receive the delivery confirmation email for the system to reflect the status of your order delivery.

If there is a delay, it will be indicated on the carrier’s website. In the circumstances that you have not seen a status update of your delivery after a week since receiving confirmation email, please contact our Customer service at +603-6277 0971/ email to info@oro-lino.com for further assistance.